Obigo Product Support

When you have signed the contract, time is of the essence. The?Global Customer Services?of Obigo offer you comprehensive and professional services. We can enhance the efficiency in deploying your product. In doing this, we will maximise the value of your project and ensure that your launch is a success.?

We can give you:

• WExperienced support engineers in Europe and Asia
• Secure Internet support site for trouble report handling and FAQs
• Fast and reliable updates through a dedicated maintenance team
  
  

Product Maintenance and support services

The Obigo Support Services provides technical assistance in integration of Obigo products. The support team shares with customer the know-how acquired from years of experience in integration support, reducing both risk and time to market for our customer. The team is accessed through a secure Internet support site. For day-to-day issues, try our email and telephony support.

Maintenance and Support

Obigo product support provides rapid problem resolution and offers expert assistance for customers managing complex environments. The resources are available 24 hours a day, seven days a week to support our customers in maintaining high levels of service availability and customer satisfaction.

Obigo support site

When you need to track a certain problem, use the support site. You will find the history from the time of reporting to the new delivery that resolves the problem. To determine whether your problem is known or not, search the database of all reported issues. Follow up issues with ease in order to plan and prepare your project for Obigo product updates. Site Address : http://support.obigo.com

Integration

The task of integrating Obigo products onto target platforms involves network access issues. We have a set of test applications hosted on an Internet server, which can be run from the Obigo Browser. We also have a WAP gateway that you can use to test WAP functionality. Test cases typically cover basic markup tests (WML, XHTML and HTML), HTTP and WAP security (WTLS class 1-3, TLS and SSL), Certificate management, WAP Push and Provisioning.

Tailored service

We will tailor a diverse maintenance and support offering to fit your individual needs. If you require quick response and a close relationship, you will be provided with a dedicated Technical Account Manager. The TAM will be your contact for Obigo related technical issues, manage new feature requests and perform customer-specific activities at Obigo and on-site. For more information on our different service levels, please contact your Sales representative