What do we do in Smart TV Service Operation?
Europe Support Organization
- Real-Time response for European countries through OBIGO German local Tech Support Office
- Interactivity and communication with OBIGO_HQ Development Support Team regarding local hot Issue
- Identify customer requirements through efficient networking with operation manager of each country
- Issue-sharing and management with service operation manager in each subsidiary (Germany, UK, France, Italy, Korea)
- Raw data management - Market share, Receive Data from demand planer and analyze Market-share - Coordinate the sell in/out data with demand planer - Compile reports with data from SDP and other sources
- App store management - App monitoring, Check the new apps, apps trends - Competitors App list, Create and compare competitors App - Analyze the report CP/App ranking, Download/Execution Rate of Apps
- Marketing support - Provide App/CP information - After consultation with Smart TV leader send information to stakeholder
Application Development Guide for Smart TV
- Application Development Process
- Technical Support - Before launch and after launch - Coordinate, Technical questions related to CP - Collect problems and exchange with STV device company - Coordination of Issue management, Contact and send problems to developer - FAQ for customers, Collect problems and report to Customer service - Help Site : http://www.guide.smart-result.de
CP(Content Provider) Sourcing Quantity
- OBIGO is dealing with 224 Contents Providers in 5 country and currently finished 232 Smart TV Applications.
Country 30/09/2011 Total Apps Category UK News, Life, Entertainment 34 Germany News, Life, Entertainment 20 France News, Life, Entertainment, Education 26 Italy News, Life, Entertainment 87 Spain News, Life, Entertainment, Game, Education 56 Total 223
- Application Reference